Warranty, Refund and Return Policies
Virago Tactical USA Artists, Artisans and Vendors set their own return and refund policies.
Check store details, prior to ordering.
Most custom orders do not qualify for returns or refunds.
Refund Processing Time
Please contact us to begin return process. Once Virago Tactical USA receives and processes your return, it usually takes 7-10 business days for the refund to be credited to your card.
Items Not Eligible for Return
Due to safety considerations, ammunition, black powder firearms, guns, gunpowder, primers, and tree stands may not be returned. Also, products requiring fuel or liquid may not be returned once fuel or liquid has been added.
All returns must be compliant with the shipping restrictions of hazardous materials (HazMat). Please refer to your carrier for details.
Any products shipped from one of our partners must be returned to that partner.
In some instances, items may not be eligible for a refund, so an exchange will be offered, instead. Again, each manufacturer, vendor, artist and artisan creates their own policies.
Virago Tactical USA will mediate and observe any and all communication between customer and vendor, and intervene if and as necessary.
Due to Federal regulations, guns are not returnable.
Please inspect your gun thoroughly before transfer. If the gun received at the FFL Dealer is incorrect or damaged in shipment, do not take possession of the gun, and please contact Customer Service. After transfer, any warranty or repair work must be coordinated directly with the gun manufacturer.
If the product carries the Virago Tactical USA brand, we will likely be able to send you any replacement parts that you’ll need. If the product is made by one of our manufacturers (e.g., Hornady, Lee, RCBS, etc.), you will need to contact them directly.
Warranties on Guns
Many manufacturers offer a warranty on their guns. Warranty or repair work must be coordinated directly with the gun manufacturer.
Most major brand name products purchased from Virago Tactical USA are backed by the manufacturer’s warranty. Terms and conditions may vary by product or manufacturer.
Customer Satisfaction is our #1 Company Goal. If you are not happy with our products or service, please let us know and we will make every reasonable effort to satisfy you.